We want you to feel that you have been treated well by people who really care about you.
If you are not completely satisfied with any product you purchase from us, and you want to return it or get a refund, we want to make that easy for you. Please allow 5 business days for processing and another 5 days for the adjustment to reach your account.
With that in mind, here are the simple rules:
Tangible products must be returned in their original condition unless they were defective or were damaged when you received them. Kits must be returned with all of their original contents intact, and special promotional packages must also be returned with all original items intact, including any free premium items which were included.
If these requirements are met, and no more than 90 days have passed since you purchased the items you are returning, a refund will be issued without question. Refunds will always be issued in the same manner as payment was received (for example: payment by debit card will result in a refund by debit card, less shipping costs). Please allow up to 10 business days for the processing of your refund after you have been notified that the products have arrived at our facility.
Bulk sales for class memberships are not refundable. Please contact your sales advisor with any issues or questions.
Downloads cannot be returned unless they are deemed inherently defective and unusable. You must verify the compatibility of your system before buying downloadable items. Incompatibility with your system is not an acceptable reason for a refund.
Event passes to any Ramsey Solutions Live Events (e.g. Smart Money, Smart Conference, Retire Inspired, EntreLeadership 1-Day, EntreLeadership Master Series) are transferable but not refundable. Any event pass transfer not expressly authorized by Ramsey Solutions is VOID. In the event you purchased a pass and cannot attend the event, please contact us at help@ramseysolutions.com. Your payment will be credited toward the purchase of a live event pass for another Ramsey Solutions Live Event.
Registration fees for our Ramsey training events such as Financial Coach Master Training, Momentum Workshops, and EntreLeadership are unique to each of those events. Please contact your customer advisor directly to learn of our refund/cancellation policy for each event.
Subscription fees for Ramsey Plus can be refunded for up to 30 days from the date of the most recent charge.
Counseling fees (e.g. for financial counseling/coaching services) are not refundable as we are a fee-for-time service. We promise you will get out of the counseling session what you put into it.